Frequently asked questions

Account and project settings

How to retrieve my password?
Click “Forgot Password” on the login page and submit the email address you’ve used when registering an account. A new password will be sent to that email.
What features are available during the trial?
The trial gives you an access to the main features of the Personal 50 Plan + White Label feature for 14 days. Contact us to request an access to all SE Ranking’s features.
Can I upgrade my subscription plan anytime?
You can upgrade at any time. To upgrade, select "Subscription" in the settings and click "Upgrade a plan". The system will recalculate the amount you need to pay extra, where applicable.
How to assign projects to sub-users?
As an administrator, you can grant the user an access to particular projects and sections. You can specify the access rights in the “Users” section.
Does SE Ranking have an API?
SE Ranking has an API. You can learn more at the API web page.

Keywords

Does the number of keywords in the subscription plan refers to a single website or the entire account?
The total number of keywords is available for the entire account. The keywords can be distributed among different projects in any proportion. Each keyword can be checked in 5 search engines/locations within a project.
How to set the location where you want to track keywords?
You select the search engine and location up to a zip code in the project settings.

Reports

Which report formats are supported?
Reports are available in .pdf, .csv, .xls., .html formats.
Does SE Ranking generate scheduled reports?
Scheduled reports are available in the Reports section. White Label enables sending the scheduled reports right from your corporate email address.

Competitors

Does SE Ranking allow tracking competitors’ rankings?
SE Ranking allows tracking up to 5 competitors for each project. You will be able to check the competitors' rankings for the same keywords and in the same search engines you track your own set of keywords.

Accuracy of rankings

How can I check the accuracy of rankings?
The results are taken directly from the search engines. We store the search engine results received while checking the rankings – a cached copy. To make sure that each and every value is precisely correct please click the value and it will bring up the cached copy.
Why don’t the rankings match?
When you enter the query into Google search box, the search engine will show the SERP according to your preferences and topics you are interested in. The websites that you often visit will be placed higher than the other ones. Thus, the search engine robots analyze all of the user activities depending on a search engine query and “decide” for themselves what results to show. However, if a user enters a query on a new uncharacteristic topic, for example, construction, the search engine will display general search results for all users.

Website Audit

How much time does it take to generate a website audit report?
It depends on the number of pages and whether there is a crawl delay in case the website is restricted by the robots.txt file.
Why not all of the webpages were crawled?
Please check the limits on the number of web pages per website available for a crawling in the settings.
How to run a website audit?
To run a website audit you should add a domain and start an audit or restart the old one to get the actual data.

Payment and billing details

How to pay for a subscription plan?
When you select a subscription plan, you will be transferred to the checkout page where you will be able to select the payment method and submit the payment through 2Checkout – our billing partner system.
How to stop an automatic billing?
You can disable an automatic billing in your 2Checkout account http://www.2checkout.com/login/#tabs-buyer. It's our billing partner. The username and password were sent to you after the first payment went through. If you don't remember your 2Checkout account password, please reset it.
Where can I find the invoices?
All the invoices are available in your 2Checkout account: http://www.2checkout.com/login/#tabs-buyer. 2checkout is our billing partner. All the login details were sent to you after the first payment went through. If you don't remember your 2checkout account password, please reset it.
Why do you charge VAT?
We have updated our country tax matrix in order to support the expansion of our global capabilities while adhering to the latest worldwide tax regulations. Therefore, 2checkout started collecting tax in India as well as other countries. Here is a list of countries where 2checkout is collecting taxes.
I want to change a method of payment, how can I do that?
You can change a method of payment in your 2checkout account: http://www.2checkout.com/login/#tabs-buyer. 2checkout is our billing partner. All the login details were sent to you after the first payment went through. If you don't remember your 2checkout account password, please reset it.

Affiliate program

Do you have an affiliate program?
We have an affiliate program. To learn more please visit our Affiliate program web page.

Contact our support team

Technical issues

help@seranking.com

Affiliate Program, Payments

fin@seranking.com

USA

+1 415 704 4387

United Kingdom

+44 20 3868 1173

I've been using SE Ranking for tracking my progress in getting to the first page of Google for Qeryz for my target keywords. It's done a phenomenal job of keeping itself accurate - which sets it apart from all other rank tracking tools I've used in the past. That alone is reason enough for me to use and stay with SE Ranking amongst other things. people Sean Si from Qeryz.com
SE Ranking is my favorite tool for tracking daily changes in SERP rankings, including localized rankings. Especially the possibility to re-check on request is very nice. Next to that, the Website Audit is very helpful for tracking on-page SEO issues. people Simon Kloostra from Joomlaseo.com
So when I learned about SE Ranking, and tried it for our clients, I couldn't help but use and recommend it to our audience by writing a review about it. Such a promising tool! people Pam Sallegue of SEO-Hacker
Content marketing is a key component of my marketing strategy. I want to create content that is relevant, engaging and ranks well. SE Ranking enables me to carry out keyword research and ensure my content is as effective as possible. people Paul Boag from Boagworld.com
SE Ranking is my go-to rank tracking tool after years of trying to finding the right tool. It's easy to use and has all the features I need to keep on top of my rankings. people Adam Connell from Bloggingwizard.com
I’ve been using SE Ranking for 4 months now and it is now an important tool in my arsenal of blogging tools. It’s powerful and lets me track my rankings for keywords on Successful Blogging. I’ve been pleased with the support that they give you and the quality of SE Ranking. people Sue Anne Dunlevie from Successfulblogging.com
I’ve been lucky enough to get an early access to SE Ranking and found it really user-friendly. I am very busy and I need to save time and SE Ranking is perfect for that: Setting up a site takes minutes and everything is very easy and fast to find. I just love those rankings reports SE Ranking sends every week or month. No need to login to check the rankings: You get your rankings in your email inbox and can continue working. people Ann Smarty from www.seosmarty.com
All aboard! I brought my clients over to SE Ranking. I thought I would have never left my old KW tracking software, but guess what? I outgrew it. To all marketing agencies, start selling content marketing packages like we have. Record keyword rankings & monitor backlinks within one software. Nice keyword suggestion tool too. Thanks SE Ranking. people Francisco Meza from planetmarketing.com