Skills and experience
- Experience in Customer Support, SaaS experience is a benefit.
- English — Advanced level, perfect written and spoken language
- diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
- Perfect communication skills
- The ability to get on customer’s good side
Will be an advantage
- Experience with Hubspot or other CRM systems, Jira will be a plus
- Sales skills are highly favored
Duties and responsibilities
- Responsible for ensuring great customer experience (channels — online chat, ticket system, mail, phone). Onboarding new customers and hosting live demonstration of the service.
- Collect and prioritize customers’ feedback. Set tasks in JIRA for our developers according to the feedback. Help our team continue delivering new features based on the collected feedback.
What we offer
- Full coverage of all your PE tax expenses
- Full compensation of your expenses on:
– medical insurance
– english classes with native speaker (certified English teachers);
– 20 days of vacation
- Fun events with your team
- Opportunity to take part in a product decision-making process
- Work with well-motivated fast-and-furious team