Customer Success Manager

kyiv
Full time
Customer Suport
1+ years

Skills and experience

Experience in Customer Support/Success , SaaS experience is a benefit.
English – Advanced level, perfect written and spoken language
diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
Perfect communication skills
The ability to get on customer’s good side

Will be an advantage

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

Duties and responsibilities

Responsible for ensuring great customer experience (channels – online chat, ticket system, mail, phone).
Onboarding new customers and hosting live demonstration of the service.
Collect and prioritize customers’ feedback.
Set tasks in JIRA for our developers according to the feedback.
Help our team continue delivering new features based on the collected feedback.

What we offer

In return to commitment and talent we offer competitive compensation and benefits, opportunities for career growth and an instant gratification working with a group of top-notch professionals.

We are building a strong team and an awesome product. Join in!

Apply now

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Jason Barnard

Digital Consultant Marketing at Kalicube

SE Ranking helped our business increase efficiency and efficacy

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John Sammon

Founder and CEO at Sixth City Marketing

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Owner at Premium Online

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I like the competition analysis tools, it provides paid and organic data, which gives me an idea on how to catch up and outrank the immediate competition for my clients. It also provides data for the potential traffic, which helps show clients the potential gains of the campaign. And with the marketing plan, I know what needs to be improved in order to get results for my clients.

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Nirina M. Razanamparany

Software Engineer | Co-Founder at Code & Scale

Good SEO Tool for small size business

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Florian Bierschenk

Online Marketing Manager at charly.education

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CEO at Brijn Webproducts BV

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CEO at AboutHotelier

Real value for great price

Clear view of rankings and positions, site audit tool for quick scan and backlink checker are very useful. I use it a lot and also use the lead generator to get a free scan for potential clients which runs automated when they fill in the form. The dashboard gives you a good view of changes in traffic and positions. The marketing plan is a bit simple but it gives you some direction of what to do first on the website and you can also check the boxes when you finished a task which works very well

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Owner at JB Online Marketing

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Sebastian Weidner

CEO at Rankingdoc

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