Customer Success Manager

kyiv
Full time
Customer Suport
1+ years

Skills and experience

Experience in Customer Support/Success , SaaS experience is a benefit.
English – Advanced level, perfect written and spoken language
diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
Perfect communication skills
The ability to get on customer’s good side

Will be an advantage

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

Duties and responsibilities

Responsible for ensuring great customer experience (channels – online chat, ticket system, mail, phone).
Onboarding new customers and hosting live demonstration of the service.
Collect and prioritize customers’ feedback.
Set tasks in JIRA for our developers according to the feedback.
Help our team continue delivering new features based on the collected feedback.

What we offer

In return to commitment and talent we offer competitive compensation and benefits, opportunities for career growth and an instant gratification working with a group of top-notch professionals.

We are building a strong team and an awesome product. Join in!

Apply now

Why businesses from 150+ countries choose us? Read testimonials

The choice of SEO tools is huge and the range of services and prices is also wide. We were looking for a tool that supports us in our daily work in the best possible way, offers a high usability, extensive functionality and a fair price at the same time. SE Ranking meets these requirements perfectly and we do not want to miss this tool anymore in order to push the rankings of our customers.

Sebastian Weidner

CEO at Rankingdoc

Real value for great price

Clear view of rankings and positions, site audit tool for quick scan and backlink checker are very useful. I use it a lot and also use the lead generator to get a free scan for potential clients which runs automated when they fill in the form. The dashboard gives you a good view of changes in traffic and positions. The marketing plan is a bit simple but it gives you some direction of what to do first on the website and you can also check the boxes when you finished a task which works very well

Jan B.

Owner at JB Online Marketing

Best seo tool a company could have

SE Ranking is the best seo platform our company has used so far. The interface of the platform is great & user-friendly. The available options are many. From tracking rankings, monitoring backlinks, keyword research to competitor analysis and website audit, everything we need to optimize our sites is just one click away. Also, for any questions or anything else we needed, the live support team replied & helped me with straight away.

Giannis Koutsopoulos

CEO at AboutHotelier

Excellent SEO tool for keeping track of customers

I like the automatic reports best. They are very much customisable until customer level and of course have the ability to style it to your own. This makes it easier for us, as we don’t have to make them manually anymore. Apart from that the tools inside SE Ranking are great for a quick analyses or where you want, go in to the dept.

Bram van den Heuvel

CEO at Brijn Webproducts BV

Good SEO Tool for small size business

I was used to work with Tools like Sistrix, Ahrefs or Searchmetrics and did not know about SE Ranking before. But those tools were too cost-intensive for a small and quick start into SEO so I tried it out and I am quite satisfied with it. I like the ability to pay for certain services with credits, as I am not using them on a very frequent level, so it actually gives me greater flexibility to only use them when needed and not paying for them even when not using them.

Florian Bierschenk

Online Marketing Manager at charly.education

A very complete SEO Tool

The tool is very complete: keywords planning and tracking, backlinks analysis, competitions research… A very few SEO software provides all those features in this price range. Although, the customer experience is optimal: the UI is clear and intuitive and SE Ranking’s people are very kind, empathic and helpful.

I also loved that, before ever reaching out to ask for a trial account or set up a sales call, they have a demo account where you can actually play with the tool and see what the features look like beyond just a screenshot.

Nirina M. Razanamparany

Software Engineer | Co-Founder at Code & Scale

Most comprehensive SEO tool I’ve used

I like the competition analysis tools, it provides paid and organic data, which gives me an idea on how to catch up and outrank the immediate competition for my clients. It also provides data for the potential traffic, which helps show clients the potential gains of the campaign. And with the marketing plan, I know what needs to be improved in order to get results for my clients.

Joe David

Founder & Marketing Consultant at Rochallor Digital

Perfect fit for our marketing agency

After trying a lot (10+ years of experience) SE ranking stands out on top of others because it combines everything we need for our clients. We do only provide the client with rankings, but also with the potential traffic (and revenue) of those ranking when they hit top 3 in Google. The tool let us provide the client with in depth analysis of the technical stuff ánd a marketing plan tool, so we can set goals and follow a checklist of monthly activities. And to top it all off it’s fully whitelabel.

Harm Hendriks

Owner at Premium Online

SE Ranking helped our business increase efficiency and efficacy

We’ve used other tools in the past, but SE Ranking offers more up-to-date data and information, which benefits our agency and clients. SE Ranking allows us to access historical data with just a few clicks without ever having to leave the interface. From daily ranking updates to current search volume trends, there are numerous aspects that are essential when formulating client strategies, and with SE Ranking’s continuously updated system we are able to use this data to help our clients succeed.

John Sammon

Founder and CEO at Sixth City Marketing

SE Ranking is my go-to platform for SEO

It does all the important jobs incredibly well and reliably with no fuss. Site audit, Google rank tracking, traffic analysis, competitive analysis… Every step of the setup and the reporting is intuitive, and is accompanied by clear and helpful advice. And the rare times I have had the slightest problem, their client support is quick, helpful and efficient (best in the market!). All of which adds to a no-fuss, high performance platform for an expert like myself, and also the perfect tool for anyone still getting up to speed on SEO. 100% recommended.

Jason Barnard

Digital Consultant Marketing at Kalicube

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